# LTV — AI Agents for business > No system replacement. Agents read the email, ERP and CRM you already use, do the repetitive work and hand results to your staff for approval. LTV designs, deploys and hands over directly. Source: https://ltv.vn/en/ ## AI Agents that work inside your existing processes *AI Agents for business* No system replacement. Agents read the email, ERP and CRM you already use, do the repetitive work and hand results to your staff for approval. LTV designs, deploys and hands over directly. Data stays in your own infrastructure. Demo on your real data, no slides. [Book a demo](https://ltv.vn/en/#contact) · [See how an agent works](https://ltv.vn/en/#agents) ### agent · customer email triage ```text receive Email from customer@abc.com: "Order #4821 delivered to wrong address" look up Order #4821 in the sales system → status: in transit classify Delivery complaint · high priority draft Apology + same-day redelivery offer, with tracking code route Awaiting support agent approval ``` - **14** years of engineering experience - **20+** clients, 2015–2020 - **7** countries delivered to - **2019** Top 15 Vietnam Startups ## Agents: Each agent does one repetitive job, and does it right every day Start with the process that eats the most staff hours. Pilot on real data, expand once you trust it. ### Customer email agent (Running) Reads the shared inbox, prioritises, looks up orders, drafts replies and routes them to staff for approval before sending. ### Operations reporting agent Connects ERP, Google Sheets and inventory, compiles the numbers every morning, flags anomalies and posts a summary to Slack or Teams. ### Internal knowledge agent (New) Answers staff questions from company documents, procedures and contracts, citing the exact source page. No made-up answers. ## How we work: From one specific process to an agent in production No platform to buy. Every project starts with work you do by hand today and ends when your team runs the agent on its own. ### 01 — Discovery: Pick the right job to automate Sit with the person doing the job. Measure time, list the exceptions, agree what "correct" means before any code is written. ### 02 — Pilot: Run on real data, with a human approving The agent works, staff approve each result. Every action is logged so you see what the agent reasoned and where it went wrong. ### 03 — Operate: Hand over so your team runs it Deployed in your infrastructure, fully documented, operators trained. Monthly support if you want it. ## About LTV: A Vietnamese software company building AI Agents to European engineering standards Founded in 2016 in Ho Chi Minh City, LTV has built and delivered systems for 20+ clients in 7 countries and was named a Top 15 Vietnam Startup by VnExpress in 2019. Since 2024 LTV does one thing: putting AI Agents into business processes, to the engineering and security standards of European tech companies. - **We do:** Design, build and operate AI Agents for one specific process of yours. - **We don't:** No generic platform, no hourly outsourcing, no handing your project to a third party. - **Data:** Runs in your infrastructure; nothing leaves without your approval. ### Founder: Luc *Founder of LTV · Software engineer & AI architect* 14+ years in software, many of them at large European tech companies. Deep experience building large SaaS platforms as well as AI and AI Agents. Personally runs every LTV project from discovery to handover. Writes about AI and engineering at [duong.ai](https://duong.ai). ## History: Ten years of software for international clients The consulting years shaped how LTV builds AI Agents today: understand the process first, write code second. - **2015** — LTV starts with its first client in Singapore, a team of three. - **2016** — Company founded in Ho Chi Minh City with five people. - **2018** — Builds a global vessel-tracking system for a client in the UAE. - **2019** — Top 15 Vietnam Startups (VnExpress), out of 1,000+ entrants. - **2020** — 30+ engineers, 20+ clients in 7 countries. - **2024** — Pivot: focus on AI Agents for business. ## Contact: Book a demo on your own data Tell me which process costs you the most hours. I reply within one business day with a proposal for the first agent. Or email directly: [hi@ltv.vn](mailto:hi@ltv.vn) [Request a demo](https://ltv.vn/en/#contact) --- © 2016–2026 LTV Software Co., Ltd · ltv.vn — Make Everything Easier.